Frequently Asked Questions

Delivery and Tracking

Which countries do you deliver to?

We currently ship to the United States. Available delivery options depend on your address and the items in your order.

How do I qualify for free shipping?

Orders of $29.00 or more receive free standard shipping.

For orders below $29.00, any available shipping methods and charges will be displayed at checkout before payment.

How soon will my order be dispatched?

Orders are normally processed within 1–3 business days after payment confirmation.

Orders received on weekends or applicable public holidays may begin processing on the next business day.

How long does standard delivery take?

Standard transit is estimated at 10–20 business days after dispatch, in addition to the 1–3 business day processing period.

Delivery estimates may be affected by holidays, weather, carrier disruptions, address issues, or other shipping conditions.

Where can I find my tracking details?

Once your order has shipped and tracking is available, we will email the details to the address entered at checkout.

The carrier’s first tracking update may not appear immediately.

What should I do if tracking stops updating?

Contact service@liorvynn.com with your order number if tracking remains inactive for an extended period or delivery exceeds the estimated timeframe.

We will review the shipment and contact the delivery provider where necessary.

My parcel says “Delivered,” but I have not received it. Can you help?

First check around the delivery location and ask household members, neighbors, reception, or building management where appropriate.

If the parcel is still missing, email us with your order number. We will investigate and assist with a resolution. A delivery scan alone will not result in rejection of your inquiry.

Order Changes

Can I update or cancel my order?

Please email us as soon as possible with your order number and the requested change.

We will try to help before fulfillment begins. Changes and cancellations cannot be guaranteed once fulfillment or shipping is underway.

For a paid order successfully cancelled before dispatch, we will issue a full refund to the original payment method within 5–10 business days after confirming cancellation, with no cancellation fee.

Dispatched orders are subject to our Return & Refund Policy.

Returns and Refunds

What is your return period?

You may request a return for eligible products within 90 calendar days after delivery.

Can I return an item simply because I changed my mind?

Eligible change-of-mind returns must be unused, unworn, and in their original condition, with original packaging and accessories where applicable.

Any product-specific exclusions will be disclosed before purchase.

These conditions do not prevent you from seeking assistance for damaged, defective, incorrect, or materially misdescribed products.

How do I submit a return request?

Email service@liorvynn.com with:

• Your order number

• The item you want to return

• The reason for the request

• Photographs or videos, where relevant

Please wait for approval and instructions before sending the item.

What return address should I use?

We will provide the designated address after approving your request.

Please do not use our business address for returns unless our support team specifically authorizes it.

Will I need to pay return postage?

Customers pay return postage for change-of-mind or personal-preference returns.

For an item received damaged, defective, incorrect, or materially different from its description, we will provide an appropriate solution at no additional cost. If a return is required, we will cover the return shipping cost.

When will my refund be processed?

Approved return refunds are issued to the original payment method within 5–10 business days after the returned item is received and inspected.

For an approved refund that does not require a return, we will issue payment within 5–10 business days after approval.

Your payment provider may require additional time to display the funds.

Do you refund the original delivery fee?

For change-of-mind returns, original delivery fees are nonrefundable unless applicable law requires otherwise.

If a full-order refund is approved because products arrived damaged, defective, incorrect, or materially different from their descriptions, any original shipping fee paid for that order will also be refunded.

Contacting Us

How can I reach Liorvynn?

Email: service@liorvynn.com
Phone: +86 592 3572110

Liorvynn is owned and operated by Xiamen Yunqi Suyan Network Technology Co., Ltd.