Return & Refund Policy

Last Updated: October 15, 2026

This policy applies to products ordered from Liorvynn, operated by Xiamen Yunqi Suyan Network Technology Co., Ltd.

Requesting a Return Within 90 Days

For eligible products, you may submit a return request within 90 calendar days after delivery.

Please contact us within this period. Any product-specific restrictions will be disclosed before purchase.

Change-of-Mind Returns

If you decide an item is unsuitable or no longer wanted, it must be:

• Unused and unworn

• In its original condition

• Returned with its original packaging and included accessories, where applicable

• Free from damage caused by misuse or unauthorized alterations

These conditions do not prevent claims involving products received damaged, defective, incorrect, or materially different from their descriptions.

Any hygiene-related or personalized-product exclusions will be identified before purchase.

How to Begin

Email service@liorvynn.com with your order number, the item concerned, and the reason for your request.

Please include photographs or videos where relevant to the issue.

We will review your request and, for eligible returns, send approval and instructions. Please wait for those instructions before posting your item.

Where to Send Your Item

The correct return destination will be provided when your request is approved. It may differ from our business address.

Do not send a return to our business address unless our support team expressly instructs you to do so.

Responsibility for Return Postage

For change-of-mind or personal-preference returns, the customer pays return shipping costs.

For products received damaged, defective, incorrect, or materially different from their descriptions, we will arrange an appropriate solution at no additional cost to the customer.

If we require a return for one of these issues, we will cover the return shipping cost and provide instructions.

When Something Arrives Wrong

Please notify us as soon as you discover a product problem.

Provide your order number, a description of the issue, and photographs or videos where appropriate so we can assess the situation.

Original packaging can assist our review, but missing packaging alone will not automatically disqualify a claim involving damaged, defective, incorrect, or materially misdescribed goods.

Refund Method and Timing

After an approved return arrives and is inspected, we will notify you of the outcome.

Approved refunds are issued to the original payment method within 5–10 business days after receipt and inspection.

If we approve a refund without requesting the item back, we will issue it within 5–10 business days after approval.

Your bank or payment provider may take additional time to make the funds visible.

Treatment of Original Shipping Charges

For change-of-mind returns, any original shipping fee is nonrefundable unless applicable law requires otherwise.

When a full-order refund is approved because the goods arrived damaged, defective, incorrect, or materially different from their descriptions, we will also refund the original shipping fee paid for that order.

Your non-excludable consumer rights remain unaffected.

Cancelling Before Dispatch

Send cancellation requests to service@liorvynn.com as soon as possible.

We will make reasonable efforts to assist, but cancellation cannot be guaranteed once fulfillment or shipping has begun.

For a paid order successfully cancelled before dispatch, we will issue a full refund to the original payment method within 5–10 business days after confirming cancellation. We do not charge a cancellation fee.

If the order has already shipped, please use the return process described above.

Contact Information

Brand: Liorvynn
Company: Xiamen Yunqi Suyan Network Technology Co., Ltd.
Business Address: Room 501 Unit 5, No. 11 Hualian Road, Siming District, Xiamen City, Fujian Province, P.R.China
Email: service@liorvynn.com
Phone: +86 592 3572110

The business address is not an authorized return address unless confirmed by our support team.